Q&关于我们对极速赛车正规官网开奖网址的决定

Starry today announced its intention to voluntarily leave the 极速赛车正规官网开奖网址, Ohio market. Our blog team sat down with Starry’s Chief Executive Officer Chet Kanojia to discuss why and what’s next for the company. 以下是那次对话的浓缩版.

这是关于极速赛车正规官网开奖网址的大新闻. Tell us why this decision was made to leave the market and what it means for new markets?

CK:决定退出市场确实是一个艰难的决定. Given the challenges in raising capital in this current macroeconomic environment and our focus on achieving profitability for the business, 我们做了一个艰难的决定, but rational business decision to wind down the market and focus our energies and resources in our existing five core urban markets.

自从我们去年3月上市以来, we’ve been very candid about the company’s need to raise additional capital to fund our expansion. 不幸的是, the capital markets over the last year have been very challenging for high growth, 负现金流公司(也许所有公司)!), and we were not able to get the crank turned over one last time before profitability.

Our decision to leave 极速赛车正规官网开奖网址 reflects our broader strategy shift to focus on our existing very dense markets where we can reach breakeven and profitability at a much faster pace. 好消息是，我们的一些市场已经具备了这种能力. Once we get there as a company, we can contemplate growing outside of our existing footprint again.

We launched in 极速赛车正规官网开奖网址 with a big focus on bringing competition and choice to the market. 你认为我们成功了吗? What do you think is the lasting impact of Starry’s foray into the market?

是的，我绝对相信我们是成功的. Remember, we set out to build and launch a brand new ISP in the 极速赛车正规官网开奖网址 market from scratch. 我们就是这么做的, 拥有超过350个网络,000 households and thousands of subscribers served on that network. Our entrance and presence in the market made incumbents sit up and take notice. Competition - even just the threat of it - drives prices down and a higher quality of service up. 我认为星空在极速赛车正规官网开奖网址市场的存在起到了这样的作用. Our NPS scores and the customer feedback we received in the market back that up. 当然, I wish the circumstances were different and we were able to stay in the market, but our goal of driving and delivering a better ISP experience for customers was met.

我们在极速赛车正规官网开奖网址的经历有什么重要的收获?

CK: My biggest takeaway is the amazing level of talent in the market. 我们组建了一支一流的队伍. 从施工和部署到工程和技术运营, 销售和市场营销, 我们能够吸引热情, 聪明而有献身精神的员工. Hiring in a new market can be challenging: your brand is unfamiliar and you’re entering new territory, but we were successful in attracting incredible folks who believed in our technology and mission. 像我们这样的企业, you need to assemble a diverse array of humans with a diverse set of skills and we were so lucky to find some of the best talent in 极速赛车正规官网开奖网址. It’s my hope that we’ll be able to bring along some of those folks to our other markets.

Another important takeaway was our ability to show that we could successfully serve single-family households. We launched our Starry Comet receiver in 极速赛车正规官网开奖网址 and its success there helped speed our rollout of that product in our other markets. 而我们在极速赛车正规官网开奖网址的增长比我们预期的要慢, nailing down and proving our ability to serve single-family homes was a big and proud achievement.

The last takeaway I’ll mention is how badly consumers want and need competitive choices for broadband access. I can’t tell you how much feedback we received from people in 极速赛车正规官网开奖网址 just grateful to have another choice of provider, especially one with fair and transparent pricing and responsive customer service. 即使我们打嗝(像那样) 鸟类筑巢情况 在我们的设备上), customers were just happy that they had someone that was responsive and communicating with them. The positive feedback on our customer service was really striking.

What do you hope people in 极速赛车正规官网开奖网址 take away from their experience with Starry?

CK: My hope is people continue to demand choice and competition in the ISP market, particularly families living in multi-family housing (apartment buildings) who often may have choices available to them, but are limited by whatever legacy deals their landlord may have struck with an incumbent provider. We’re leaving 极速赛车正规官网开奖网址 because of economic conditions we can’t control, not because we weren’t successful in bringing much needed competition and choice to residents.  工作的竞争. And I hope that’s the takeaway for 极速赛车正规官网开奖网址 residents from their experience with us.

Oh, also, that your customer experience with your ISP doesn’t have to suck. In fact, it can be a delight and I hope that’s what folks remember from our time serving them.

星空公司将精力集中在哪里?

CK: Our operations in our five core urban markets continue, unimpacted. Our business plan today is focused on serving those existing five core markets and increasing our efficiency as a company. 在过去的几个月, we’ve taken a series of steps to conserve capital and reduce spending and that reorganizing will help bring the business to profitability as quickly and efficiently as possible. Once we’ve achieved that, we’ll start to contemplate expanding our footprint.

这是一段充满挑战的时期, 但我们正在前进, 专注于我们的使命和业务发展.